Returns or Exchanges

Thank you for visiting wischertimedraw.com. We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your order, please read the refund terms below carefully to understand our refund policy.

1. Refund Application Conditions
   Item Condition: To ensure a smooth refund, the item you are applying for a refund must be in new, unused condition and must include the original packaging and all tags and accessories.
   Application Time: Please submit a refund application within 7 days of receiving the item. If you fail to apply after the deadline, you will not be able to receive a refund.
2. Refund Process
   Apply for a refund: Please contact our customer service team at the following methods and provide your order number and the reason for the refund:
   Email: JenniferWischer@wischertimedraw.com
   Contact number: 7208608948
   Returns: Our customer service will provide you with a return address and specific return instructions. You need to send the item back as instructed and ensure that the item is intact during transportation.
   Refund Processing: Once we receive the returned item and confirm its condition, we will process the refund within 3 business days.
3. Refund Method
   Refunds will be processed in the same way as you originally paid. Please note that it may take additional time for your bank to process a refund, depending on the payment method you used.
4. Refund Fees
   If you request a refund for personal reasons (such as dislike, wrong size, etc.), you will be responsible for the return shipping costs. If there is a problem with the quality of the product, the shipping costs will be borne by us.
5. Special Cases
   If the product you received is damaged, missing accessories, or the wrong product was sent, please contact us within 48 hours after receiving the product. We will guide you and provide you with a replacement or refund service.
   Special products (such as customized products, etc.) may not be subject to the refund policy. Please check the product page for details when purchasing.
6. Changes to Terms
   We reserve the right to update or modify these refund terms at any time. The modified terms will be published on this page and will take effect from the date of publication. Please check regularly to ensure that you are aware of the latest terms.

If you have any questions or need to request a refund, please feel free to contact us

Thank you for your support of wischertimedraw.com and wish you a happy shopping!